Technical Support, Training, and After-Sales Service You Can Rely On
Kylin Machines supports customers before delivery, during installation, and throughout the working life of the equipment with practical technical guidance and responsive communication.
What Support Includes
- Machine recommendation before ordering
- Testing and technical review before shipment
- Installation and operator guidance
- Troubleshooting and maintenance support
How We Support Customers at Every Stage
Pre-Sales Review
We review your product type, size, material, output target, and production requirements before recommending a machine.
Testing Before Delivery
Machines are checked and tested before shipment to confirm proper operation and key movements.
Installation & Training
We help customers with setup guidance, operator training, and technical explanation after delivery.
After-Sales Support
We remain available for troubleshooting, maintenance advice, and spare parts support throughout the machine life cycle.
Pre-Sales Support
Before an order is placed, we help evaluate the most suitable machine based on the actual production goal.
- Machine recommendation
- Working video support
- Application and size review
- Custom project evaluation
Machine Testing
Machines are checked before shipment to help ensure proper basic function and expected operation.
- Functional testing
- Visual inspection
- Basic operation confirmation
- Testing video support when applicable
Installation Support
We provide remote guidance for machine setup and can arrange on-site engineer service where required.
- Remote setup guidance
- Video communication support
- Basic commissioning help
- On-site engineer arrangement
Operator Training
Training helps customers reduce avoidable downtime and improve machine use consistency.
- Setup guidance
- Parameter adjustment
- Changeover support
- Basic daily maintenance
After-Sales Support
Our team remains available for technical questions and troubleshooting after installation.
- Remote diagnosis
- Phone, email, and WhatsApp support
- Photo/video troubleshooting
- Usage and maintenance advice
Spare Parts Support
We help customers identify and source the correct spare parts quickly.
- Common replacement part support
- Faster parts identification
- Shipment coordination
- Long-term maintenance help
3-Year Quality Warranty
Kylin Machines provides a 3-year quality warranty for our machines, subject to standard warranty terms and correct machine use. We stand behind our equipment and aim to provide dependable technical support whenever assistance is needed.
Support for More Difficult Production Needs
For unusual box styles, non-standard materials, or integrated production lines, our engineering and service teams work together to help customers evaluate and implement the right solution.
Frequently Asked Questions
Do you provide installation support?
Yes. We provide remote setup support, and on-site engineer service can be arranged when needed.
Can you train our operators?
Yes. We provide training guidance for setup, operation, adjustment, and basic maintenance.
What if we have a problem after installation?
Our team can help through email, phone, WhatsApp, photos, videos, and remote communication.
Do you support spare parts?
Yes. We help identify and coordinate the correct spare parts for your machine.
Need Technical Advice Before Buying?
Send us your product details and production requirement. We will recommend the right machine and explain the support process clearly.