Real Support for Real Production.
From Installation to Long-Term
Daily Machine Operation.
Kylin Machines supports rigid box making machines, case makers, paper bag lines, and book edge finishing equipment with remote troubleshooting, operator training, spare parts supply, and on-site engineer coordination.
Remote Support
WhatsApp, email and video call troubleshooting.
Operator Training
Setup, size changeover and daily maintenance SOP.
Spare Parts
Fast identification and international shipment.
On-Site Service
Engineer dispatch available by region and project.
We Solve the Real Problems
After Delivery
A machinery supplier is only valuable when the machine keeps running, operators stay confident, and support stays available long after shipment.
Downtime Costs More Than the Machine
When output stops, labor, deadlines, and customer commitments all get hit at once. Fast diagnosis, clear guidance, and correct spare parts reduce production loss.
Operators Need Repeatable SOPs
Training is not just one video call. Your team needs setup routines, size changeover guidance, and maintenance habits to keep quality stable batch after batch.
Technical Support Must Match the Model
Rigid box, case maker, and gilding machines each have different adjustment points. We provide model-specific help instead of generic answers.
Service Coverage by
Machine Category
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Rigid Box Making Machine Support
Support for servo setup, glue temperature, corner folding pressure, wrapping alignment, and box size changeover. Ideal for jewelry box, cosmetics box, watch box, and gift box production lines.
Case Maker & Bookbinding Support
Technical help for board alignment, spine width adjustment, glue flow consistency, and hardcover case setup. Suitable for publishers, print finishers, and premium board product manufacturers.
Book Edge Gilding & Printing Support
Machine support for foil temperature, pressure consistency, edge alignment, and finishing quality. Suitable for premium books, decorative editions, and high-value publishing projects.
Paper Bag Machine Service
Support for folding, gluing, rope handle insertion, and output stability. Built for customers producing retail bags, luxury shopping bags, and premium branded paper packaging.
How We Support You
At Every Stage
From machine selection to long-term after-sales service, the workflow is designed to reduce risk and keep output stable.
Pre-Sales Review
We review your product type, size range, material and output target.
Testing Before Delivery
Machines are tested and key operation points are verified before shipment.
Training & Setup
Remote setup, parameter guidance and operator training are included.
Long-Term Service
We stay available for troubleshooting, maintenance and spare parts support.
What Our Service Includes
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Pre-Sales Support
Machine matching and production evaluation
- ✓Machine recommendation across all models
- ✓Working video support for your box style or finishing process
- ✓Application and size range review before final selection
- ✓Custom project evaluation for unusual materials and formats
Machine Testing
Pre-shipment confirmation and inspection
- ✓Functional testing for rigid box, case maker and finishing lines
- ✓Inspection of mechanical movement and key control points
- ✓Basic operation verification across main working modes
- ✓Video documentation before shipment when required
Installation Support
Remote setup and on-site engineer coordination
- ✓Remote guidance via WhatsApp or video call
- ✓Step-by-step commissioning for all machines
- ✓On-site engineer arrangement depending on region and project size
- ✓First-run verification and startup workflow support
Operator Training
Reduce errors and improve consistency
- ✓Size changeover training for all supported models
- ✓Parameter adjustment and servo-related guidance
- ✓Glue system setup and pressure setting support
- ✓Daily maintenance checklist and operator SOP explanation
After-Sales Support
Fast response across the machine life cycle
- ✓Remote diagnosis through photos, videos and detailed issue reports
- ✓Phone, email and WhatsApp support channels
- ✓Troubleshooting for rigid box, case maker, paper bag and gilding machines
- ✓Usage guidance and preventive maintenance recommendations
Spare Parts Support
Correct part, fast identification, global shipping
- ✓Common parts support for all machinery lines
- ✓Faster identification using machine model and serial number
- ✓International shipment coordination by express or sea freight
- ✓Long-term maintenance parts supply planning for factory users
Training & Maintenance
By Machine Category
This section mirrors the four categories in “Service Coverage by Machine Category”, so visitors can understand what training and maintenance support is included for each product line.
Rigid Box
Support for wrapping, gluing, alignment and corner-folding consistency
- ✓Remote diagnosis for wrapping, gluing and corner-fold defects
- ✓Operator training for parameter setup and production stability
- ✓Spare parts support for common wear components and key assemblies
- ✓Changeover guidance for different rigid box sizes and materials
Case Maker
Support for board alignment, spine setup, glue flow and repeatability
- ✓Setup guidance for board position, gap control and case accuracy
- ✓Training for first-run commissioning and daily operator workflow
- ✓Remote troubleshooting for repeatability and changeover issues
- ✓Support for hardcover, binder and premium board processes
Gilding
Support for temperature, pressure, alignment and premium edge quality
- ✓Temperature and pressure calibration for stable finishing quality
- ✓Support for gold, silver, holographic and color edge workflows
- ✓Guidance for maintenance, consumables handling and output consistency
- ✓Remote diagnosis for alignment and surface quality issues
Paper Bag
Support for folding, gluing, handle insertion and production continuity
- ✓Adjustment help for glue application and clean folding quality
- ✓Operator training for size change and production continuity
- ✓Fast spare parts coordination for critical wear items and downtime recovery
- ✓Support for premium retail bags and branded packaging requirements
International Coverage
With Regional Coordination
Kylin Machines supports customers in 30+ countries through remote engineering, dealer coordination, and project-based on-site visits. This section keeps the homepage visual rhythm while adapting the content to service credibility.
- Remote technical support for all time zones via WhatsApp, email and video call.
- Regional coordination for Turkey, UAE, UK, India and EU markets.
- Spare parts shipment arranged through DHL, FedEx or sea freight.
- Engineer dispatch planning based on machine type, urgency and location.
Trusted by Packaging
Professionals Worldwide
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The Ky-TB1512 has been running for 8 months without major issues. When we needed help adjusting the corner-fold pressure for thicker board, the support team responded on WhatsApp within 30 minutes.
The machine is running very stable, and we are planning to order one more machine from Kylin. Support is highly responsive. Setup videos made everything clear for our operators.
We started with one machine and came back for two more. The engineering support for our custom box size was expertly handled. The spare parts arrived via DHL faster than expected.
Your machine has been saving us time and money. The after-sales team guided us through size changeover over video call, and our operators were fully trained within one day.
Global Customer Base
Frequently Asked Questions
These FAQs are converted from the React accordion into plain HTML, CSS and JavaScript so they remain editable and WordPress-friendly.
Need Technical Advice
Before or After Buying?
Send your machine model, product size, issue video, and target output. We will recommend the right support path, parts plan, or machine solution clearly.